A WhatsApp assistant that doubled school visits
A driving school with more leads than its team could answer. Every enquiry now gets a reply in seconds, and visits have doubled.
The challenge
Universia gets students licensed in three months, and that reputation brings in more leads than the team can keep up with. Most of the questions were the same ones asked again and again, and the people who could answer them were busy running the school. Leads coming in from ads often waited too long for a reply.
What we built
We built a WhatsApp assistant that answers the moment a message arrives. It handles the usual questions about prices, schedules and how the course works, and walks people through booking a visit. When an ad brings in a new lead, it reaches out first instead of waiting to be asked.
The outcome
Every lead from advertising now gets contacted, and the repetitive questions stop reaching the team at all. Conversion rose by about a third, and the number of visits booked doubled in three months.
“The WhatsApp chatbot helped us double the number of visits to the school in just 3 months.”
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